Welcome to American Eagle Online Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer support team is always ready to help!

📦 Shipping & Delivery

How long does shipping take?
We offer two shipping options to suit your needs:
Standard Shipping ($12.95): 10-15 business days via DHL Express or FedEx Ground
Free Shipping: 15-25 business days via EMS (available on orders over $50)
Do you ship internationally?
Yes! We ship worldwide, though we’re currently unable to deliver to most Asian countries and selected remote locations. Orders are processed from our Baltimore headquarters within 1-2 business days.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey right to your doorstep!

🛍️ Products & Sizing

What types of products do you offer?
Our carefully curated collection includes: Accessories & Socks, AE77 Premium Tops, Belts & Bags, Bodysuits, Boots, Bottoms, Clogs & Mules, Cold Weather Accessories, Dresses, Flats & Loafers, Graphic Tops, Hair Accessories, Hats, Heels & Wedges, Hoodies & Sweatshirts, Jackets & Coats, Jeans, Jewelry, Joggers & Sweatpants, and Jumpsuits & Rompers.
What’s your clothing style?
We specialize in versatile, comfortable fashion that blends everyday wearability with contemporary style. Our pieces are designed to be mixed and matched to create multiple outfits from our collection.
Do you have size guides?
Yes! Detailed size guides are available on each product page to help you find the perfect fit. We recommend checking these before ordering to ensure you select the right size.

🔁 Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Your comfort and satisfaction are our top priorities, just like the comfort of our clothing.
How do I initiate a return?
Please contact our customer support team at [email protected] with your order details, and we’ll guide you through the simple return process.

💳 Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.

🌍 International Orders

Are there any restricted shipping locations?
While we ship globally, we’re currently unable to deliver to most Asian countries and selected remote locations. If you’re unsure about shipping to your location, please contact our support team.
Do international orders have additional fees?
International customers may be responsible for customs duties or import taxes depending on their country’s regulations. These are not included in your order total.

Still Have Questions?

Our customer support team is available 24/7 to assist with any questions or concerns. Contact us at [email protected] and we’ll be happy to help!

American Eagle Online Shop
829 Calvin Street, Baltimore, US 21202
Where style meets comfort, delivered right to your door!